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MyChart Central

I forgot my MyChart Central password. What should I do?

If you forget your password to log in to your MyChart Central account, complete the following steps. These steps apply only to your MyChart Central account, not your MyChart accounts with your healthcare organizations. 

  1. Go to the MyChart Central login page. 
  2. Select Forgot login information? under the Epic ID and password fields.
  3. Enter the email address or phone number linked to your MyChart Central account. 
  4. Check your email or text messages for a two-step verification code. 
  5. Follow the prompts to reset your password.

Related Questions

I'm not receiving a two-step verification code. Why?

Two-step verification codes for MyChart Central are sent to the verified email address or phone number on file for your MyChart Central account. If you do not have a MyChart Central account, select Forgot login information? to recover your account.

What should I do if I’m locked out of my account?

Your account locks automatically after too many failed login attempts and unlocks on its own after a period of time. You can also log in on a device you have used before or select Forgot Login Information? to recover your account.

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