Your account locks automatically after too many failed login attempts. Accounts unlock on their own after a period of time, but how long depends on how many attempts were made. If you receive an email saying your account is locked, check your email for next steps.
You can also:
If you forget your MyChart Central password, select Forgot login information? on the login page. Enter the email or phone number linked to your account and follow the prompts to reset your password.
Two-step verification codes for MyChart Central are sent to the verified email address or phone number on file for your MyChart Central account. If you do not have a MyChart Central account, select Forgot login information? to recover your account.
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